Not sure who to ask?
Here's a simple guide to where to go for help, depending on what's going on.
TSD Help Desk
Your first call for any technology issue: login problems, Canvas errors, Chromebook trouble, BigBlueButton issues, or anything else tech-related.
Your Success Coach
A staff member at your school assigned to support your family — your go-to for academic questions, attendance concerns, schedule questions, and general guidance about how your student is doing.
Their contact info was in your welcome communications. Can't find it? Log in to your school portal or check your enrollment email.
Find Your SchoolYour school's main office
Some questions are best handled directly by your school's administrative team — anything related to official enrollment status, school-specific policies, or formal requests.
Visit your school's website and look for a "Contact Us" or "Staff Directory" section, or check your enrollment email.
The Learning Coach (you)
As the parent, guardian, or trusted adult supporting your student at home, you're an important part of their support system day to day. You don't need all the answers — you just need to know who to call when questions come up.
Build a Routine — Learning Coach tips