Tech not working?
Tech problems are frustrating — especially during a school day. Start with the quick fixes below. If they don't do the trick, TSD is ready to help.
Before you contact TSD, try these
Many tech issues can be fixed with a few quick steps:
- Restart the device. Many issues resolve with a simple reboot.
- Check your internet connection. Try loading another website to confirm you're online.
- Clear your browser cache. In Chrome, press Ctrl+Shift+Delete, select "All time," check "Cached images and files," and click "Clear data."
- Try a different browser. If something isn't working in Chrome, try another browser.
- Log out and back in to the platform that's having issues.
Still not working? Find your issue below.
Common issues
Make sure you're using the correct email (your school-issued address, not a personal one) and that Caps Lock is off. Try resetting your password from the Canvas login page via "Forgot Password?" Still locked out? Contact TSD.
Check your internet connection, clear your browser cache (instructions above), and try a different browser. Still not loading? Contact TSD.
Open the assignment and look for a submission confirmation. If there's none, try resubmitting. Message your teacher through Canvas to confirm receipt, and make sure you pressed Submit before navigating away.
Check that you're clicking the link at the right time — the session may not have started yet. Allow camera and microphone permissions in your browser, and try exiting and rejoining. Still can't join? Contact TSD and notify your teacher through Canvas.
Make sure it's charged — plug it in and wait a few minutes before trying again. Hold the power button for 10 seconds, release, then press again to restart. Still won't power on? Contact TSD.
How to take a screenshot
When you contact TSD, a screenshot helps them understand what you're seeing. On a Chromebook:
Press Ctrl + Show Windows
The key that looks like a rectangle with two lines on the right side of the keyboard.
Your screen will dim briefly
A screenshot notification appears in the bottom-right corner.
Open or find your screenshot
Click the notification, or find it in your Files app → Downloads folder.
Attach it to your TSD support ticket
Contact TSD
If you've tried the steps above and still need help, TSD is ready to assist. When you reach out, it helps to have:
- A description of what you were trying to do when the problem happened
- The name of the platform or device having issues (Canvas, Chromebook, myAMP, etc.)
- A screenshot if possible (see above)
- Your student's name and school
Technology Service Desk
Your first call for any technology problem.